Terms of Use

Effective Date: 1 December 2025
Last Updated: 26 November 2025

MedVoyage Global Ltd and its affiliated entities (“MedVoyage,” “we,” “us,” “our”) provide a global digital platform enabling users to access healthcare information, book consultations, obtain second opinions, and engage with hospitals, clinics, and wellness providers internationally. These Terms of Use (“Terms,” “Agreement”) govern your use of our websites, mobile applications, portals, and related digital services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree, you must discontinue use of the Services immediately.

1. Who we are and scope of These Terms

These Terms apply to all users accessing MedVoyage’s digital Services, including browsing content, booking healthcare services, viewing provider listings, and interacting with educational and informational materials.

MedVoyage Global Ltd, headquartered in Dubai, United Arab Emirates, operates the Services internationally and facilitates connections between users and licensed third-party healthcare providers, hospitals, clinics, and medical tourism partners.

These Terms govern your relationship with MedVoyage. They do not govern your medical relationship with healthcare providers; those are separate and form directly between you and the provider.

2. About the Platform

The Services allow users to locate, assess, and book appointments with healthcare providers, including doctors, hospitals, specialists, diagnostic centres, and wellness practitioners.

Some features are accessible without registration; however, appointment bookings, dashboards, and account-linked features require account creation and the submission of accurate personal information.

MedVoyage is a facilitation and coordination platform. We do not provide medical care, medical advice, diagnosis, or treatment.

3. No Medical Advice

We collect personal data in the following ways: All content accessed through MedVoyage—including articles, descriptions, listings, videos, summaries, messages, and provider information—is for general informational purposes only.

The Services do not replace:

• Professional medical advice
• Diagnosis
• In-person clinical assessment
• Emergency services

Users experiencing an emergency should immediately contact local emergency services (e.g., 999, 911, 1122).

Your reliance on any content accessed through MedVoyage is at your own risk.

4. No Doctor- Patient Relationship

Using MedVoyage does not create a doctor–patient relationship, nor does communication through the Platform establish one.

MedVoyage does not guarantee:

• Provider qualifications or credentials
• Availability of any provider
• Treatment outcomes
• Accuracy of provider-submitted information

Users are responsible for independently verifying healthcare providers.

5. Authorization and Provider Listings

When using MedVoyage to locate or book healthcare providers:

• You are solely responsible for choosing your provider.
• Providers are responsible for ensuring their licenses remain valid.
• Provider listings may be based on information submitted by providers or third parties and may not always be up-to-date.
• Sponsored listings (paid placements) may appear on the Platform and will be clearly marked.

6. Services and Educational Resources

MedVoyage provides informational and educational materials for general use. Although we strive to provide accurate content, we do not guarantee that all medical information, provider details, pricing, or availability is complete, current, or correct.

Users should verify information before relying on it.

7. Registration and Account Security

To access certain Services, users must register and provide accurate and complete information.

Users agree to:

• Maintain confidentiality of login credentials
• Notify MedVoyage immediately of unauthorized access
• Accept responsibility for all activity under their account

MedVoyage may suspend or terminate accounts for misuse or violations of these Terms.

8. User Responsibilities

By using the platform, users agree to:

• Use the Services only for lawful, personal purposes
• Not disrupt or attempt to interfere with the Platform’s operation
• Not access systems, user data, or accounts without authorization
• Not scrape, index, or extract provider information or pricing for commercial use

Disputes between users and healthcare providers (including refunds, service quality, treatment outcomes, or negligence) are the sole responsibility of those parties.

Healthcare providers are responsible for complying with all local laws, licensing regulations, and ethical obligations.

9. Changes to the Services

MedVoyage may modify, suspend, or discontinue any part of the Platform at any time without notice.

We are not liable for any resulting impact on users or providers.

10. Third- Party Links

The Services may include links to third-party websites, clinics, hospitals, or external resources.

MedVoyage is not responsible for the:

• Accuracy
• Legality
• Availability
• Security

of external platforms.

11. User Content and Reviews

Users may submit reviews, feedback, and other content (“User Content”).

By doing so, users grant MedVoyage a perpetual, worldwide, royalty-free licence to use, display, reproduce, and distribute such content in connection with the Services.

User Content must be:

• Truthful
• Based on real experience
• Free from defamatory, unlawful, or misleading material

MedVoyage may remove content that violates these Terms.

12. Intellectual Property

All content on the Platform—including text, graphics, logos, and software—is the property of MedVoyage Global Ltd or its licensors.

Users may access Platform content for personal, non-commercial use only.

Reproduction or commercial use without prior written consent is prohibited.

13. Disclaimer of Warranties

The Services provided by MedVoyage are offered on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, MedVoyage makes no representations or warranties, express or implied, regarding any aspect of the Services, including, without limitation:

• The accuracy, completeness, or reliability of any information provided through the Platform;
• The continuous, uninterrupted, error-free, or secure operation of the Platform; and
• The medical competence, qualifications, or conduct of any third-party healthcare providers accessible via the Platform.

MedVoyage expressly disclaims all warranties, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and assumes no responsibility for any errors, omissions, or inaccuracies in the Services or the results obtained therefrom.

14. Limitation of Liability

To the fullest extent permitted by law:

• MedVoyage is not liable for indirect, incidental, or consequential damages.
• MedVoyage is not responsible for medical negligence, malpractice, or service quality provided by third-party providers.
• Your sole remedy for dissatisfaction with the Services is to discontinue use.

15. Termination

MedVoyage may terminate or suspend accounts without notice if:

• Users violate these Terms
• Fraud or abuse is detected
• Accounts remain inactive for extended periods

Upon termination, all rights under this Agreement immediately cease.

16. Imdemnification

Users agree to indemnify and hold harmless MedVoyage, its employees, directors, partners, and affiliates from claims arising out of:

• Use of the Platform
• Violation of these Terms
• Infringement of third-party rights

17. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the United Arab Emirates (UAE), without regard to conflict of law principles.

Any disputes arising from or related to this Agreement shall be subject to binding arbitration in Dubai, UAE, under applicable international arbitration rules.

For users in other regions, MedVoyage will comply with local consumer protection and dispute resolution laws as required.

18. Changes to These Terms

MedVoyage reserves the right to modify these Terms at any time. Updated versions will be posted on www.medvoyageglobal.com, with the “Effective Date” revised accordingly.

Continued use of the Services after any update constitutes acceptance of the revised Terms.

19. Elegibility

You must be at least 18 years old (or the legal age in your jurisdiction) to create an account and use our Services.

Minors may use MedVoyage only under the supervision of a parent or guardian who accepts these Terms on their behalf.

20. Entire Agreement

These Terms, along with the Privacy Policy, Payment Terms, and any additional policies posted on the Platform, constitute the entire agreement between you and MedVoyage Global Ltd.

If any provision is held invalid or unenforceable, the remaining provisions will remain in full effect.

21. How to contact us

If you have any questions or concerns about this Terms of User or if you wish to exercise your rights, you can contact us at:

• Email: support@medvoyageglobal.com
• Website: www.medvoyageglobal.com