Question 1

What is MedVoyage Global?

Accepted Answer

MedVoyage Global is a healthcare platform that connects patients with verified doctors and specialists worldwide for online video consultations and in-person appointments.

Question 2

Is MedVoyage Global available in my country?

Accepted Answer

Yes, our platform is accessible globally. However, the availability of specific doctors or services may vary depending on your location and local regulations.

Question 3

How do I book an appointment?

Accepted Answer

Simply search for a doctor by specialty or condition, choose a time slot that suits you, and complete the booking process. You will receive a confirmation email with all the details.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel appointments up to 24 hours before the scheduled time for a full refund. Please check our Refunds & Cancellations policy for more details.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, American Express) via our secure Stripe payment gateway.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and do not store your card details on our servers. All payments are processed securely by Stripe.

Question 7

What do I need for an online consultation?

Accepted Answer

You will need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. We recommend finding a quiet, well-lit place for your call.

Question 8

Are video consultations recorded?

Accepted Answer

No, video consultations are private and confidential. They are not recorded to ensure patient privacy and data security.

Frequently Asked Questions