Delete Your Account

This page explains how to delete your MedVoyage Global account (app name: MedVoyage) and what happens to your data when you do. You can delete your account yourself — you do not need our permission and you do not need to give a reason.

Option 1 — Delete it on the website (fastest)

1. Sign in to your account.
2. Go to Dashboard → Settings and scroll to Delete account.
3. Click Delete my account, type DELETE to confirm, and confirm.

You are signed out straight away. Nothing else is required from you.

Option 2 — Delete it in the app

1. Open the MedVoyage app and sign in.
2. Go to Settings (from your profile).
3. Tap Delete Account and confirm.

Option 3 — Request it by email (if you cannot sign in)

If you cannot sign in, email us from the email address on your MedVoyage account:

We verify that the request genuinely comes from the account holder before acting on it — this protects your medical information from being deleted by someone else. We action verified requests within 30 days.

When is it deleted?

If you have never had an appointment, medical record or payment with us, your account is deleted immediately and permanently. Your email address is free to be used for a new account straight away — for example if you signed up as a patient but meant to join as a doctor.

If you have had appointments, records or payments, your account is disabled immediately — you are signed out and can no longer use the Services with it — and permanent deletion happens 30 days later.

Changed your mind during those 30 days? Simply sign in again and the deletion is cancelled automatically — your account is restored exactly as it was. After 30 days it cannot be recovered.

What is permanently deleted

• Your account and profile — name, email address, phone number and profile photo.
• Your patient profile, including health details, allergies, blood group and emergency contacts.
• Your sign-in credentials, and any linked Google or Apple sign-in identity.
• Saved preferences and settings.
• Reviews and ratings you have written.

If you have never had an appointment, medical record or payment with us, your account record is erased entirely.

What we are legally required to keep — and how we protect it

MedVoyage is a healthcare service. Where you have had appointments, medical records or payments through us, health and financial regulations require us to retain those records for a defined period. We are not permitted to erase them on request.

In that situation we irreversibly anonymise your account instead. Your name, email address, phone number, photograph and login credentials are permanently removed, and the remaining records are kept in a form that can no longer be linked back to you. When the applicable retention period expires, those records are deleted as well.

Records retained in this anonymised form: appointment history, medical records and documents, and payment/transaction records.

Questions

For anything else about your data — including access, correction or portability requests — see our Privacy Policy or email info@contactmvg.com.